Frequently Asked Questions (FAQ)

Account

How do I create a user account?

If you do not yet have a user account in the DKG congress management system, please create one. It is free of cost. After you have completed registration (... for a user account in the DKG congress management system; this is not a sign-up for this event!). We will send a link to your email address within a few minutes, with which you can confirm your user account. You will then be able to register for the events with you access data (your e-mail address / password).
 

How do I register for an event?

Prior to registration for an event, need every person to create a free user account in the congress management system. With your access data to your user account (your e-mail address / password), you will be able to log in to the congress management system via the event page and sign up for this event. Click on the button "Participant registration“ and follow the instructions.

Cancel a registration / Invoice

How can I change the contact details or the billing address?

Please log in to your personal user account (your e-mail address / password) in the congress management system. Click on the button "Account data“. Here, you can change your contact details or your billing address.
 

How can I change or cancel a registration?

In order to cancel one or more registrations, please send a short note to the DKG office by email
(congress@dkg.de), stating your concerns. Please mention your email address with which you log in to your user account. We ask you to note the cancellation periods and the cancellation fees that may be due in this context.
 

Do I get a notification when I can retrieve the invoice?

As soon as the invoices have been issued, you will be notified by email. You can also inspect, download and print your invoices any time via your user account. They will be provided as PDF files.
 

How can I enter a cost center for the invoice?

When registering a participant, you can enter a cost center in the section "Billing address“.
 

Where can I enter my VAT identification number?

When registering a participant, you can enter the VAT identification number in the section "Billing address“.
 

Has the payment of my participation fee been received? 

You can check any time if the payment of your participation fee has already been received in the congress management system. Please log in to your personal user account (your e-mail address / password) and click on the button "Billing“. You will find one of the following status descriptions:

„Paid / Confirmed“: Your participation fee invoice has been paid and your participation has been confirmed. If the payment was made by credit card or paypal, the transaction code will be displayed. 

„Not paid“: Your particiaption fee invoice has not been paid yet.

„Cancelled”: Your participation fee invoice has been cancelled