Frequently Asked Questions
How do I create a user account?
If you do not yet have a user account in the DKG congress management system, please create one. It is free of cost.
After you have completed registration (... for a user account in the DKG congress management system; this is not a sign-up for this event!).
We will send a link to your email address within a few minutes, with which you can confirm your user account.
You will then be able to register for the events with you access data (your e-mail address / password).
How do I register for an event?
Prior to registration for an event, need every person to create a free user account in the congress management system.
With your access data to your user account (your e-mail address / password), you will be able to log in to the congress management system via the event page and sign up for this event. Click on the button "Participant registration“ and follow the instructions.
How can I change the contact details or the billing address?
Please log in to your personal user account in the congress management system. Click on the button "Account data“. Here, you can change your contact details or your billing address.
How can I change or cancel a registration?
Ordered / paid tickets are not taken back!
Has the payment of my participation fee been received?
You can check any time if the payment of your participation fee has already been received in the congress management system. Please log in to your personal user account (your e-mail address / password) and click on the button "Billing“. You will find one of the following status descriptions:
- „Paid / Confirmed“: Your participation fee invoice has been paid and your participation has been confirmed. If the payment was made by credit card or paypal, the transaction code will be displayed.
- „Not paid“: Your particiaption fee invoice has not been paid yet.
- „Cancelled”: Your participation fee invoice has been cancelled
Contact
We kindly ask you to contact the DKG office by email:
We kindly ask you to refrain from contacting the office by phone if your request is not urgent, as we cannot guarantee that the person who can give you an appropriate answer to your request is available.
In case of urgent requests, please call our office (Germany) at +49 (0) 2203 989 877-0
Please have a look at the Frequently Asked Questions (FAQ) section also, maybe you can find an answer for your request there already!